There are a few common issues that can explain why you may be encountering issues when trying to upload a Credit Card:
1. Double check all card information.
Make sure all Credit Card numbers are correct and you are typing in the correct CVV/CVC/CV2 number.
2. Ensure there are no special characters.
The system will not accept any special characters such as: ñ, Ç, á, é.
3. Make sure all information matches.
The information you are entering into the platform must be exactly as it shows on your bank account/bank statement. Our merchant gateway has very high security requirements, which means even the slightest difference can cause a decline.
If you have created your bank account with an address like this:
123 Sesame St.
City, State, 12345
But, you are entering the address into our system as:
100 – 123 Sesame St.
123 Sesame Street
You will experience a decline.
4. Follow the prompts.
If you receive a message that says contact your bank, there may be an issue on their end you will need to resolve prior to adding the card.
Once a credit card has been added to an account, the details cannot be updated/edited by a user. Please reach out to firstname.lastname@example.org and they will gladly remove the charge profile so that you can add your new credit card details.