Please email firstname.lastname@example.org or call us at 1.888.216.3939 between the hours of 10am-6p EST Monday to Friday to request a refund.
Refunds are sent back to the original source of payment (i.e. the payment method used during setup). If your new credit card is with the same financial institution, they will accept and transfer funds across the cards automatically. However, if the refund is bounced back to us, we will proactively contact the customer and pursue other refund avenues.